| 000 -LEADER |
|---|
| fixed length control field |
00560nam a22001457a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9789386608154 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
T42x5433 B146 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Aditi Baghla |
| 9 (RLIN) |
2613 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Service quality in retail banking |
| Remainder of title |
Balancing customer perception and expextation |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New Delhi |
| Name of publisher, distributor, etc |
Bharti |
| Date of publication, distribution, etc |
2017 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
291p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Banks and banking -- Customer services -- India -- Mālwa (Punjab) |
| 9 (RLIN) |
5857 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services -- India -- Mālwa (Punjab) -- Quality control. |
| 9 (RLIN) |
5858 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consumer satisfaction -- India -- Mālwa (Punjab) |
| 9 (RLIN) |
5859 |
