Mallika, V.V.
Effectiveness of e-governance initiatives in Telangana: A study of citizen services monitoring system (CSMS) - Nagarlok - 54(2), Jun, 2022: p.19-41
Worldwide governments are being pushed to alter their government systems in order to provide citizen-centric service delivery through the use of cutting-edge Information and Communication Technology (ICT). The use of e-governance has emerged as a critical tool in the fight against the evils of mismanagement and corruption. Over the course of more than two decades, e-governance initiatives have been introduced in India. The present study is set in the context of the growing significance of governance, public service delivery and e-governance, which highlights various issues like awareness, efficiency, transparency, responsiveness, participation and accountability. The study particularly examines the critical e-governance parameters of the Citizen Services Monitoring System (CSMS) initiative in urban areas of Telangana. Based on the study results, important policy suggestions have been provided. – Reproduced
E-governance, Good governance, Participation, Responsiveness, Service delivery.
Effectiveness of e-governance initiatives in Telangana: A study of citizen services monitoring system (CSMS) - Nagarlok - 54(2), Jun, 2022: p.19-41
Worldwide governments are being pushed to alter their government systems in order to provide citizen-centric service delivery through the use of cutting-edge Information and Communication Technology (ICT). The use of e-governance has emerged as a critical tool in the fight against the evils of mismanagement and corruption. Over the course of more than two decades, e-governance initiatives have been introduced in India. The present study is set in the context of the growing significance of governance, public service delivery and e-governance, which highlights various issues like awareness, efficiency, transparency, responsiveness, participation and accountability. The study particularly examines the critical e-governance parameters of the Citizen Services Monitoring System (CSMS) initiative in urban areas of Telangana. Based on the study results, important policy suggestions have been provided. – Reproduced
E-governance, Good governance, Participation, Responsiveness, Service delivery.