Effectiveness of e-governance initiatives in Telangana: A study of citizen services monitoring system (CSMS)
By: Mallika, V.V
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Material type: 
BookPublisher: Nagarlok Description: 54(2), Jun, 2022: p.19-41.Subject(s): E-governance, Good governance, Participation, Responsiveness, Service deliveryOnline resources: Click here to access online
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NagarlokSummary: Worldwide governments are being pushed to alter their government systems in order to provide citizen-centric service delivery through the use of cutting-edge Information and Communication Technology (ICT). The use of e-governance has emerged as a critical tool in the fight against the evils of mismanagement and corruption. Over the course of more than two decades, e-governance initiatives have been introduced in India. The present study is set in the context of the growing significance of governance, public service delivery and e-governance, which highlights various issues like awareness, efficiency, transparency, responsiveness, participation and accountability. The study particularly examines the critical e-governance parameters of the Citizen Services Monitoring System (CSMS) initiative in urban areas of Telangana. Based on the study results, important policy suggestions have been provided. – Reproduced
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode |
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Articles
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Indian Institute of Public Administration | 54(2), Jun, 2022: p.19-41 | Available | AR127194 |
Worldwide governments are being pushed to alter their government systems in order to provide citizen-centric service delivery through the use of cutting-edge Information and Communication Technology (ICT). The use of e-governance has emerged as a critical tool in the fight against the evils of mismanagement and corruption. Over the course of more than two decades, e-governance initiatives have been introduced in India. The present study is set in the context of the growing significance of governance, public service delivery and e-governance, which highlights various issues like awareness, efficiency, transparency, responsiveness, participation and accountability. The study particularly examines the critical e-governance parameters of the Citizen Services Monitoring System (CSMS) initiative in urban areas of Telangana. Based on the study results, important policy suggestions have been provided. – Reproduced
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