Tangi, Luca et al
Exploring e-maturity in Italian local governments: Empirical results from a three-step latent class analysis - International Review of Administrative Sciences - 89(1), Mar, 2023: p.76-94
This article undertakes a quantitative and holistic approach to frame a model of e-maturity in local governments, defined as the extent to which technologies permeate public service delivery. Moreover, the study adds evidence on the performance associated with different levels of e-maturity. In so doing, we collect survey data from 814 Italian local governments and integrate it with secondary sources. We propose a new angle for assessing e-maturity at the local government level, where the novel approach is the categorisation of public services on the basis of their final users. The application of a latent class analysis shows that the level of e-maturity is quite limited among Italian local governments and that most of them tend to prioritise government-to-business rather than government-to-citizen services in their digitisation process. A high level of e-maturity is associated with greater effectiveness rather than efficiency. – Reproduced
e-Government, e-Maturity, Empirical study, Local government, Performance, Service delivery.
Exploring e-maturity in Italian local governments: Empirical results from a three-step latent class analysis - International Review of Administrative Sciences - 89(1), Mar, 2023: p.76-94
This article undertakes a quantitative and holistic approach to frame a model of e-maturity in local governments, defined as the extent to which technologies permeate public service delivery. Moreover, the study adds evidence on the performance associated with different levels of e-maturity. In so doing, we collect survey data from 814 Italian local governments and integrate it with secondary sources. We propose a new angle for assessing e-maturity at the local government level, where the novel approach is the categorisation of public services on the basis of their final users. The application of a latent class analysis shows that the level of e-maturity is quite limited among Italian local governments and that most of them tend to prioritise government-to-business rather than government-to-citizen services in their digitisation process. A high level of e-maturity is associated with greater effectiveness rather than efficiency. – Reproduced
e-Government, e-Maturity, Empirical study, Local government, Performance, Service delivery.