Haines, David W.
Better tools, better workers: toward a literal alignment of technology, policy, labor, and management - 2003 - p.449-78. - Dec
This article examines one government agency's experience with a new kind of technology - computerization - and how that fostered a new operational rationality that, in turn, permitted significant improvements in the agency's work. Those improvements were enabled by computerization itself and by a new lateral alignment of technology, policy, labor, and management. That kind of lateral alignment - although often contested - has important implications for public administration, especially for envisioning a world of work that avoids the limits of hierarchical and compartmentalized bureaucratic structures. - Reproduced.
Bureaucracy
workers compensation
Management
Information technology
Labour relations
Better tools, better workers: toward a literal alignment of technology, policy, labor, and management - 2003 - p.449-78. - Dec
This article examines one government agency's experience with a new kind of technology - computerization - and how that fostered a new operational rationality that, in turn, permitted significant improvements in the agency's work. Those improvements were enabled by computerization itself and by a new lateral alignment of technology, policy, labor, and management. That kind of lateral alignment - although often contested - has important implications for public administration, especially for envisioning a world of work that avoids the limits of hierarchical and compartmentalized bureaucratic structures. - Reproduced.
Bureaucracy
workers compensation
Management
Information technology
Labour relations