Better tools, better workers: toward a literal alignment of technology, policy, labor, and management
By: Haines, David W.
Material type:
ArticlePublisher: 2003Description: p.449-78.Subject(s): Bureaucracy | workers compensation | Management | Information technology | Labour relations
In:
American Review of Public AdministrationSummary: This article examines one government agency's experience with a new kind of technology - computerization - and how that fostered a new operational rationality that, in turn, permitted significant improvements in the agency's work. Those improvements were enabled by computerization itself and by a new lateral alignment of technology, policy, labor, and management. That kind of lateral alignment - although often contested - has important implications for public administration, especially for envisioning a world of work that avoids the limits of hierarchical and compartmentalized bureaucratic structures. - Reproduced.
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Articles
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Indian Institute of Public Administration | Volume no: 33, Issue no: 4 | Available | AR59720 |
This article examines one government agency's experience with a new kind of technology - computerization - and how that fostered a new operational rationality that, in turn, permitted significant improvements in the agency's work. Those improvements were enabled by computerization itself and by a new lateral alignment of technology, policy, labor, and management. That kind of lateral alignment - although often contested - has important implications for public administration, especially for envisioning a world of work that avoids the limits of hierarchical and compartmentalized bureaucratic structures. - Reproduced.
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