| 000 -LEADER |
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| fixed length control field |
00905pab a2200145 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
180718b xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Thompson, Katharine |
| 245 ## - TITLE STATEMENT |
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| Title |
Conciliation or arbitration? the place of local settlements in the work of the local Ombudsman |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
In Scltland the local ombudsman has been effecting local settlements and these settlements have become an important method of disposing of complaints, particularly in the field of housing. The settlements save the time and expense of an investigation and usually provide a solution acceptable to both the complainant and local authority concerned. Settlements, however, also have some drawbacks and some caution is called for before a settlement is agreed to |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Office of Commissioner for Local Administration |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
U.K. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Ombudsmen - U.K. |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
Local Government Studies |
| 909 ## - |
|---|
| -- |
2085 |
