Conciliation or arbitration? the place of local settlements in the work of the local Ombudsman
By: Thompson, Katharine.
Material type:
ArticleSubject(s): Office of Commissioner for Local Administration | U.K | Ombudsmen - U.K
In:
Local Government StudiesSummary: In Scltland the local ombudsman has been effecting local settlements and these settlements have become an important method of disposing of complaints, particularly in the field of housing. The settlements save the time and expense of an investigation and usually provide a solution acceptable to both the complainant and local authority concerned. Settlements, however, also have some drawbacks and some caution is called for before a settlement is agreed to
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Articles
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Indian Institute of Public Administration | Issue no: 17(4), Jul.-Aug.91, p.15-26 | Available | AR2085 |
In Scltland the local ombudsman has been effecting local settlements and these settlements have become an important method of disposing of complaints, particularly in the field of housing. The settlements save the time and expense of an investigation and usually provide a solution acceptable to both the complainant and local authority concerned. Settlements, however, also have some drawbacks and some caution is called for before a settlement is agreed to
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