| 000 -LEADER |
|---|
| fixed length control field |
00433pab a2200169 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
180718b1998-99 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gilbert, G. Ronald |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Measuring public sector customer service satisfaction |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
1998-99 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
p.21-25 |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
|---|
| Dates of publication and/or sequential designation |
Winter |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Public sector |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Roslow, Sydney |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Nicholls, J.A.F. |
| 773 ## - HOST ITEM ENTRY |
|---|
| Main entry heading |
Public Manager |
| 909 ## - |
|---|
| -- |
40301 |
