| 000 -LEADER |
|---|
| fixed length control field |
00529cam a22001457a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
180718b2012 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9788183875202 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
T347 D26 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Dash, Saroj Kumar and Panda, Arun Kumar |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Relationship marketing : a study on consumer's perceptions of service quality in selected Indian banks |
| Statement of responsibility, etc. |
by Saroj Kumar Dash and Arun Kumar Panda |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New Delhi |
| Name of publisher, distributor, etc. |
Serials Publications |
| Date of publication, distribution, etc. |
2012 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
419p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer relations |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer complaints |
