Indian Institute of Public Administration

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Performance driven CRM: how to make your customer relationship management vision, a reality (Record no. 502969)

000 -LEADER
fixed length control field 00456cam a22001337a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 180718b2002 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0470831618
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number T15 B815p
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Brown, Stanley A.
245 ## - TITLE STATEMENT
Title Performance driven CRM: how to make your customer relationship management vision, a reality
Statement of responsibility, etc. By Stanley A. Brown and Moosha Gulycz
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Ontario
Name of publisher, distributor, etc. John Wiley
Date of publication, distribution, etc. 2002
300 ## - PHYSICAL DESCRIPTION
Extent 272p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relationship management
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Date acquired Full call number Barcode Date last seen Price effective from Koha item type
        Indian Institute of Public Administration Indian Institute of Public Administration 2018-08-04 T15 B815p GR19388 2018-08-04 2018-08-04 GR

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