| 000 -LEADER |
|---|
| fixed length control field |
00360cam a22001217a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
180718b2004 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0761921478 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
T42 Sch57 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Schneider, Benjamin |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Service Quality : Research perspectives |
| Statement of responsibility, etc. |
By Benjamin Schneider and Susan S. White |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Thousand Oaks |
| Name of publisher, distributor, etc. |
Sage |
| Date of publication, distribution, etc. |
2004 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
185p. |
