Street-level bias: Examining factors related to street-level bureaucrats’ state or citizen favoritism (Record no. 524050)
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| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gershgoren, Sagi and Cohen, Nissim |
| 245 ## - TITLE STATEMENT | |
| Title | Street-level bias: Examining factors related to street-level bureaucrats’ state or citizen favoritism |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | American Review of Public Administration |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 53(3-4), Apr-May, 2023: p.115-133 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Administration of street-level bureaucrats requires prior knowledge of what affects their use of discretion. However, there is a lack of understanding as to what influences their decision-making when choosing between claims made by the state or by its citizens. Without such knowledge, public administration at the street-level can sustain the perception that street-level bureaucrats have a state-preference bias, lowering citizens’ view of public service delivery by those perceived as the face of governance. This study focuses on decisions street-level bureaucrats make when resolving disputes between citizens and other state officials. Using real-world resolutions made over three decades by lower-court judges in Israeli civil tax disputes, the findings reveal a link between factors associated with street-level bureaucrats’ common characteristics and state favoritism in their resolutions. The findings also imply that policymakers who want to mitigate such outcomes can use citizen administrative participation-based influencers to promote street-level bureaucrats’ pro-citizen tendencies.- Reproduced https://journals.sagepub.com/doi/full/10.1177/02750740231167897 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | American Review of Public Administration |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| Subject DIP | PUBLIC ADMINISTRATION |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
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| Indian Institute of Public Administration | Indian Institute of Public Administration | 2023-10-27 | 53(3-4), Apr-May, 2023: p.115-133 | AR129923 | 2023-10-27 | Articles |