Street-level bias: Examining factors related to street-level bureaucrats’ state or citizen favoritism
By: Gershgoren, Sagi and Cohen, Nissim
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Material type: 
BookPublisher: American Review of Public Administration Description: 53(3-4), Apr-May, 2023: p.115-133.
In:
American Review of Public AdministrationSummary: Administration of street-level bureaucrats requires prior knowledge of what affects their use of discretion. However, there is a lack of understanding as to what influences their decision-making when choosing between claims made by the state or by its citizens. Without such knowledge, public administration at the street-level can sustain the perception that street-level bureaucrats have a state-preference bias, lowering citizens’ view of public service delivery by those perceived as the face of governance. This study focuses on decisions street-level bureaucrats make when resolving disputes between citizens and other state officials. Using real-world resolutions made over three decades by lower-court judges in Israeli civil tax disputes, the findings reveal a link between factors associated with street-level bureaucrats’ common characteristics and state favoritism in their resolutions. The findings also imply that policymakers who want to mitigate such outcomes can use citizen administrative participation-based influencers to promote street-level bureaucrats’ pro-citizen tendencies.- Reproduced
https://journals.sagepub.com/doi/full/10.1177/02750740231167897
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode |
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Articles
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Indian Institute of Public Administration | 53(3-4), Apr-May, 2023: p.115-133 | Available | AR129923 |
Administration of street-level bureaucrats requires prior knowledge of what affects their use of discretion. However, there is a lack of understanding as to what influences their decision-making when choosing between claims made by the state or by its citizens. Without such knowledge, public administration at the street-level can sustain the perception that street-level bureaucrats have a state-preference bias, lowering citizens’ view of public service delivery by those perceived as the face of governance. This study focuses on decisions street-level bureaucrats make when resolving disputes between citizens and other state officials. Using real-world resolutions made over three decades by lower-court judges in Israeli civil tax disputes, the findings reveal a link between factors associated with street-level bureaucrats’ common characteristics and state favoritism in their resolutions. The findings also imply that policymakers who want to mitigate such outcomes can use citizen administrative participation-based influencers to promote street-level bureaucrats’ pro-citizen tendencies.- Reproduced
https://journals.sagepub.com/doi/full/10.1177/02750740231167897
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