What smart companies know about integrating AI: Talent and data are just as important as technology (Record no. 524318)

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fixed length control field 231108b ||||| |||| 00| 0 eng d
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Personal name Palumbo, Silvio and Edelman, David
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Title What smart companies know about integrating AI: Talent and data are just as important as technology
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Harvard Business Review
300 ## - PHYSICAL DESCRIPTION
Extent 10(4), Jul-Aug, 2023: p.116-125
520 ## - SUMMARY, ETC.
Summary, etc AI has the power to gather, analyze, and utilize enormous volumes of individual customer data to achieve precision and scale in personalization. The experiences of Mercury Financial, CVS Health, and Starbucks debunk the prevailing notion that extracting value from AI solutions is a technology-building exercise. That thinking holds companies back from capturing the power of AI. They needn’t build it; they just have to properly integrate it into a particular business context. But AI is probably only about 10% of the secret sauce. The other 90% lies in the combination of data, experimentation, and talent that constantly activates and informs the intelligence behind personalization. Personalization is the goal; it’s what constitutes a company’s strategic brawn. The technology is merely the tool for reaching it. The authors describe what it means to integrate AI tools and what it takes to continually experiment, constantly generate learning, and import fresh data to improve and refine customer journeys.- Reproduced
https://hbr.org/2023/07/what-smart-companies-know-about-integrating-ai
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Artificial intelligence
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Main entry heading Harvard Business Review
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Subject DIP CORPORATE GOVERNANCE
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Item type Articles
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent location Current location Date acquired Serial Enumeration / chronology Barcode Date last seen Koha item type
          Indian Institute of Public Administration Indian Institute of Public Administration 2023-11-08 10(4), Jul-Aug, 2023: p.116-125 AR130194 2023-11-08 Articles

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