Does collective citizen input impact government service provision? Evidence from seeclickfix requests (Record no. 530080)
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| 000 -LEADER | |
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| fixed length control field | 01567nam a22001337a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250527b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Schiff, Kaylyn Jackson |
| 245 ## - TITLE STATEMENT | |
| Title | Does collective citizen input impact government service provision? Evidence from seeclickfix requests |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Public Administration Review |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 85(1), Jan-Feb, 2025: p.32-45 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Does collective citizen input impact government priorities and performance in service provision? As cities increasingly offer interactive issue reporting options through online platforms and mobile apps, I investigate whether comments and follows on requests drive faster issue resolution. I theorize that this input signals issue validity, severity, or scrutiny, assisting city administrators in prioritizing and responding to requests. Leveraging a novel dataset of requests from 100 cities, I find that comments and follows double the probability of request closure and that collaborative requests are resolved up to 5 days faster on average than non-collaborative requests. By comparing two cities that use the same platform but that differ in the observability of citizen collaboration, I isolate a distinct and significant influence of collective citizen input on government responsiveness. The findings speak to how technological advances enable information-sharing from citizens that can shape service delivery rules and outcomes.- Reproduced https://onlinelibrary.wiley.com/doi/10.1111/puar.13747 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Public Administration Review |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2025-05-27 | 85(1), Jan-Feb, 2025: p.32-45 | AR135910 | 2025-05-27 | Articles |