Does collective citizen input impact government service provision? Evidence from seeclickfix requests
By: Schiff, Kaylyn Jackson
.
Material type: 
BookPublisher: Public Administration Review Description: 85(1), Jan-Feb, 2025: p.32-45.
In:
Public Administration ReviewSummary: Does collective citizen input impact government priorities and performance in service provision? As cities increasingly offer interactive issue reporting options through online platforms and mobile apps, I investigate whether comments and follows on requests drive faster issue resolution. I theorize that this input signals issue validity, severity, or scrutiny, assisting city administrators in prioritizing and responding to requests. Leveraging a novel dataset of requests from 100 cities, I find that comments and follows double the probability of request closure and that collaborative requests are resolved up to 5 days faster on average than non-collaborative requests. By comparing two cities that use the same platform but that differ in the observability of citizen collaboration, I isolate a distinct and significant influence of collective citizen input on government responsiveness. The findings speak to how technological advances enable information-sharing from citizens that can shape service delivery rules and outcomes.- Reproduced
https://onlinelibrary.wiley.com/doi/10.1111/puar.13747
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Articles
|
Indian Institute of Public Administration | 85(1), Jan-Feb, 2025: p.32-45 | Available | AR135910 |
Does collective citizen input impact government priorities and performance in service provision? As cities increasingly offer interactive issue reporting options through online platforms and mobile apps, I investigate whether comments and follows on requests drive faster issue resolution. I theorize that this input signals issue validity, severity, or scrutiny, assisting city administrators in prioritizing and responding to requests. Leveraging a novel dataset of requests from 100 cities, I find that comments and follows double the probability of request closure and that collaborative requests are resolved up to 5 days faster on average than non-collaborative requests. By comparing two cities that use the same platform but that differ in the observability of citizen collaboration, I isolate a distinct and significant influence of collective citizen input on government responsiveness. The findings speak to how technological advances enable information-sharing from citizens that can shape service delivery rules and outcomes.- Reproduced
https://onlinelibrary.wiley.com/doi/10.1111/puar.13747
There are no comments for this item.