| 000 -LEADER |
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| fixed length control field |
01359pab a2200193 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
180718b2004 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Ustuner, Yilmaz |
| 245 ## - TITLE STATEMENT |
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| Title |
Quality management in the Turkish public sector: a survey |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
2004 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
p.157-71. |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
|---|
| Dates of publication and/or sequential designation |
May |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc. |
This article assesses the challenges of introducing quality management (QM) in the Turkish public sector in two pioneering central institutions. A survey was conducted with the aim of exploring in particular the views of the workforce on the feasibility and prospects of QM. Findings revealed that despite the differences in both the practice and the perceptions, the workforce had a positive attitude and shared an awareness of the need for a comprehensive reform that included wide utilisation of QM. The results also imply that the success of QM is conditioned by the approach adopted and the organisational context. Considering the fact that QM necessitates long-term commitment and adequate resources, its future can not be isolated from general problems of the Turkish public administration system. - Reproduced. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Public administration - Turkey |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Total quality management - Turkey |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Total quality management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Coskun, Selim |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
Public Administration and Development |
| 909 ## - |
|---|
| -- |
60500 |
