Quality management in the Turkish public sector: a survey
By: Ustuner, Yilmaz.
Contributor(s): Coskun, Selim.
Material type:
ArticlePublisher: 2004Description: p.157-71.Subject(s): Public administration - Turkey | Total quality management - Turkey | Total quality management
In:
Public Administration and DevelopmentSummary: This article assesses the challenges of introducing quality management (QM) in the Turkish public sector in two pioneering central institutions. A survey was conducted with the aim of exploring in particular the views of the workforce on the feasibility and prospects of QM. Findings revealed that despite the differences in both the practice and the perceptions, the workforce had a positive attitude and shared an awareness of the need for a comprehensive reform that included wide utilisation of QM. The results also imply that the success of QM is conditioned by the approach adopted and the organisational context. Considering the fact that QM necessitates long-term commitment and adequate resources, its future can not be isolated from general problems of the Turkish public administration system. - Reproduced.
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Articles
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Indian Institute of Public Administration | Volume no: 24, Issue no: 2 | Available | AR60946 |
This article assesses the challenges of introducing quality management (QM) in the Turkish public sector in two pioneering central institutions. A survey was conducted with the aim of exploring in particular the views of the workforce on the feasibility and prospects of QM. Findings revealed that despite the differences in both the practice and the perceptions, the workforce had a positive attitude and shared an awareness of the need for a comprehensive reform that included wide utilisation of QM. The results also imply that the success of QM is conditioned by the approach adopted and the organisational context. Considering the fact that QM necessitates long-term commitment and adequate resources, its future can not be isolated from general problems of the Turkish public administration system. - Reproduced.
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