Why engage in co-production of public services? mixing theory and empirical evidence
By: Eijk, Carola Van.
Contributor(s): Steen, Trui.
Material type:
ArticlePublisher: 2016Description: p.28-46.Subject(s): Public administration
In:
International Review of Administrative SciencesSummary: Through processes of co-production, citizens collaborate with public service agents in the provision of public services. Despite the research attention given to co-production, some major gaps in our knowledge remain. One of these concerns the question why citizens engage in processes of co-production of public services. In this article, a theoretical model is built that brings the human factor into the study of co-production. The model explains citizens engagement in co-production referring to citizens perceptions of the co-production task and of their competency to contribute to the public service delivery process, citizens individual characteristics, and their self-interested and community-focused motivations. Empirical evidence from four co-production cases in the Netherlands and Belgium is used to demonstrate the model's usefulness. The academic and practical relevance of the findings and suggestions for further research are discussed. - Reproduced.
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Articles
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Indian Institute of Public Administration | Volume no: 82, Issue no: 1 | Available | AR110965 |
Through processes of co-production, citizens collaborate with public service agents in the provision of public services. Despite the research attention given to co-production, some major gaps in our knowledge remain. One of these concerns the question why citizens engage in processes of co-production of public services. In this article, a theoretical model is built that brings the human factor into the study of co-production. The model explains citizens engagement in co-production referring to citizens perceptions of the co-production task and of their competency to contribute to the public service delivery process, citizens individual characteristics, and their self-interested and community-focused motivations. Empirical evidence from four co-production cases in the Netherlands and Belgium is used to demonstrate the model's usefulness. The academic and practical relevance of the findings and suggestions for further research are discussed. - Reproduced.
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