Red tape: developing and validating a new job-centered measure
By: Loon, Nina M. Van.
Material type:
ArticlePublisher: 2016Description: p.662-673.Subject(s): Organizations | Bureaucracy
In:
Public Administration ReviewSummary: Red tape studies typically focus on burdensome rules that have negative effects on organizations, as perceived by managers. The one-item general red tape scale is representative of this approach. However, scholars have called for improved measures that address the scale's shortcomings. This article introduces a new measurement scale that features (1) red tape as a two-dimensional construct that includes compliance burden and lack of functionality and (2) a job-centered approach that measures red tape as experienced by employees in their jobs rather than more generally in the organization. A set of survey questions derived from interviews with government employees was validated using data from 1,203 government employees. The findings indicate that the two-dimensional job-centered red tape scale is reliable and valid. The authors conclude that this measure can improve research and be used by managers for a "quick scan" to detect the location and severity of red tape. - Reproduced.
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Articles
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Indian Institute of Public Administration | Volume no: 76, Issue no: 4 | Available | AR112746 |
Red tape studies typically focus on burdensome rules that have negative effects on organizations, as perceived by managers. The one-item general red tape scale is representative of this approach. However, scholars have called for improved measures that address the scale's shortcomings. This article introduces a new measurement scale that features (1) red tape as a two-dimensional construct that includes compliance burden and lack of functionality and (2) a job-centered approach that measures red tape as experienced by employees in their jobs rather than more generally in the organization. A set of survey questions derived from interviews with government employees was validated using data from 1,203 government employees. The findings indicate that the two-dimensional job-centered red tape scale is reliable and valid. The authors conclude that this measure can improve research and be used by managers for a "quick scan" to detect the location and severity of red tape. - Reproduced.
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