Validating a scale for citizen trust in government organizations
By: Grimmelikhuijsen, Stephan.
Contributor(s): Knies, Eva.
Material type:
ArticlePublisher: 2017Description: p.583-601.Subject(s): Public administration | Government organizations
In:
International Review of Administrative SciencesSummary: Citizen trust in government at the macro level has been studied by public administration scholars for many years. To further our understanding, assessing trust at the meso level of government organizations is important to more precisely determine effects and antecedents of trust at the organizational level. The organizational trust literature has shown that organizational trustworthiness is multidimensional, but the extant literature has not validated such measures in a public administration context. The proposed scale builds on and adapts an existing organizational trust scale to a public administration context. The 'Citizen Trust in Government Organizations' scale is validated using data from two different samples (total n?=?991), resulting in a scale of nine items measuring three dimensions: perceived competence, benevolence, and integrity. This scale can be used by other researchers and is valuable to gain a more specific and multi-dimensional understanding of trust in government organizations. - Reproduced.
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Articles
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Indian Institute of Public Administration | Volume no: 83, Issue no: 3 | Available | AR116633 |
Citizen trust in government at the macro level has been studied by public administration scholars for many years. To further our understanding, assessing trust at the meso level of government organizations is important to more precisely determine effects and antecedents of trust at the organizational level. The organizational trust literature has shown that organizational trustworthiness is multidimensional, but the extant literature has not validated such measures in a public administration context. The proposed scale builds on and adapts an existing organizational trust scale to a public administration context. The 'Citizen Trust in Government Organizations' scale is validated using data from two different samples (total n?=?991), resulting in a scale of nine items measuring three dimensions: perceived competence, benevolence, and integrity. This scale can be used by other researchers and is valuable to gain a more specific and multi-dimensional understanding of trust in government organizations. - Reproduced.
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