Promoting quality and productivity in bureaucratic /administrative performance in Malaysia
By: Abdul Rahman, Abdullah Bin.
Material type:
ArticleSubject(s): Productivity | Civil Service - Malaysia | Bureaucracy - Malaysia
In:
Asian Review of Public AdministrationSummary: Planning and implementing quality and productivity improvement programmes involve managing change. In this respect, management commitment is vital and critical. This management commitment must be reflected in various ways including the formulation of a quality policy and the allocation of the necessary resources. Also, the systems within an organization must be supportive of change. These systems include the motivational subsystem, monitoring and evaluation sybsystem and the training subsystem to facilitate the change process. Only through providing the right motivation, inculcating positive attitudes and the transfer of the relevant knowledge and skills can changes be made. Reproduced
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Articles
|
Indian Institute of Public Administration | Issue no: 3(2), Jul.-Dec.91, p.60-75 | Available | AR22034 |
Planning and implementing quality and productivity improvement programmes involve managing change. In this respect, management commitment is vital and critical. This management commitment must be reflected in various ways including the formulation of a quality policy and the allocation of the necessary resources. Also, the systems within an organization must be supportive of change. These systems include the motivational subsystem, monitoring and evaluation sybsystem and the training subsystem to facilitate the change process. Only through providing the right motivation, inculcating positive attitudes and the transfer of the relevant knowledge and skills can changes be made. Reproduced
There are no comments for this item.