Community involvement: a function of local government innovation
By: Wilson, Patricia A.
Material type:
ArticlePublisher: 1996Description: p.1087-104.Subject(s): Local government
In:
International Journal of Public AdministrationSummary: This paper discusses the implications of community involvement for the delivery of public services. It discusses exemplary case studies of community involvement in government, and provides an in-depth discussion of community participation in the affairs of the Engineering Traffic Division in San Diego, California. It finds a positive relationship between community involvement, and responsiveness, customer satisfaction, efficiency and effectiveness
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Articles
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Indian Institute of Public Administration | Volume no: 19, Issue no: 7 | Available | AR32393 |
This paper discusses the implications of community involvement for the delivery of public services. It discusses exemplary case studies of community involvement in government, and provides an in-depth discussion of community participation in the affairs of the Engineering Traffic Division in San Diego, California. It finds a positive relationship between community involvement, and responsiveness, customer satisfaction, efficiency and effectiveness
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