Total quality management, performance appraisal and training: selected issues and implications
By: Halachmi, Arie.
Material type:
ArticlePublisher: 1996Description: p.63-82.Subject(s): Performance appraisal | Training | Total quality management
In:
Chinese Public Administration ReviewSummary: TQM is making its way into the public sector with much ado. However, without understanding the human ecology of public agencies it may not deliver the promised improvements in productivity. The paper examines some implications of the claim that, TQM is inconsistent with existing practices of performance appraisal. It also reviews some issues involving the use of training to prepare for TQM as a planned change. - Reproduced
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode |
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Articles
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Indian Institute of Public Administration | Volume no: 5, Issue no: 3 | Available | AR33627 |
TQM is making its way into the public sector with much ado. However, without understanding the human ecology of public agencies it may not deliver the promised improvements in productivity. The paper examines some implications of the claim that, TQM is inconsistent with existing practices of performance appraisal. It also reviews some issues involving the use of training to prepare for TQM as a planned change. - Reproduced
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