On the way to knowledge: making a discourse at quality
By: Xu, Qi.
Material type:
ArticlePublisher: 2000Description: p.427-53.Subject(s): Total quality management
In:
OrganizationSummary: This paper shows how `archaeology of knowledge' (Foucault) works at a site, called quality. By tracing the formation of knowledge on quality, a discursive space is opened. A spider web and snowballs help to illustrate where and how connections and concepts take shape, mutate and transform from modern quality control to quality management. Unconvinced by a seemingly objective or external source to discourse for unity in TQC and Deming's methodology, the paper argues for a discursive unity instead. A demonstration on how `quality' and `standards' may have become discursive objects highlights complex effects of a `quality' discourse. When the shaping capacity of discourse is taken seriously, its effect on knowledge (trans)formation may have to be reconsidered. To this end, the paper seeks to give voice to what established procedures for `positive knowledge' have been unable to deliver. - Reproduced
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Articles
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Indian Institute of Public Administration | Volume no: 7, Issue no: 3 | Available | AR46183 |
This paper shows how `archaeology of knowledge' (Foucault) works at a site, called quality. By tracing the formation of knowledge on quality, a discursive space is opened. A spider web and snowballs help to illustrate where and how connections and concepts take shape, mutate and transform from modern quality control to quality management. Unconvinced by a seemingly objective or external source to discourse for unity in TQC and Deming's methodology, the paper argues for a discursive unity instead. A demonstration on how `quality' and `standards' may have become discursive objects highlights complex effects of a `quality' discourse. When the shaping capacity of discourse is taken seriously, its effect on knowledge (trans)formation may have to be reconsidered. To this end, the paper seeks to give voice to what established procedures for `positive knowledge' have been unable to deliver. - Reproduced
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