Indian Institute of Public Administration

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Creating customer delight: the how and why of CRM By Rakesh Seth and Kirti Seth

By: Seth Rakesh.
Material type: materialTypeLabelBookPublisher: New Delhi Sage 2005Description: 154p.ISBN: 0761932968.Subject(s): Customer relations -- ManagementDDC classification: T15 Se75c
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Item type Current location Call number Status Date due Barcode
GR GR Indian Institute of Public Administration
T15 Se75c (Browse shelf) Available GR19449

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