Quality management: electronic workflows and e delivery of government services
By: Jayakumar, K.
Contributor(s): Agnihotri, Vivek K.
Material type:
ArticlePublisher: 2001Description: p.41-53.Subject(s): Total quality management | Electronic governance
In:
Management in GovernmentSummary: Planning for a comprehensive change management strategy would be necessary in the context of implementation of e Governance. This paper lays out a plan for sensitizing the IT Managers to Institute changes in the work processes and provide a range of options for ongoing development in implementing e Governance initiatives. - Reproduced.
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Articles
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Indian Institute of Public Administration | Volume no: 33, Issue no: 3 | Available | AR52553 |
Planning for a comprehensive change management strategy would be necessary in the context of implementation of e Governance. This paper lays out a plan for sensitizing the IT Managers to Institute changes in the work processes and provide a range of options for ongoing development in implementing e Governance initiatives. - Reproduced.
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