Street-level discretion, personal motives, and social embeddedness within public service ecosystems
By: Knox, Stephen and Arshed, Norin
.
Material type: 
BookPublisher: Public Administration Review Description: 84(5), Sep-Oct, 2024: p.918-931.
In:
Public Administration ReviewSummary: Drawing on the sense of community responsibility concept, we explore the enterprise policy ecosystem in an extensive qualitative study of Scotland. We present a processual model which explains how policies are shaped in an on-going dynamic through street-level managers' individual agency. Our findings reveal that driving the process is an interplay between personal motives (compassion, relational strength, esteem, coherence) with a social frame of reference (policy group, locality, public organization) which is based on embeddedness within specific policy contexts. This interplay guides how managers translate policy as either an opportunity or a threat which then directs how they enact their discretion to adapt, advocate change, or resist implementation. This process offers an explanation as to how situated value is created for specific policy areas within public service ecosystems. The implications are discussed in relation to the existing literature on policy implementation.- Reproduced
https://onlinelibrary.wiley.com/doi/10.1111/puar.13761
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Articles
|
Indian Institute of Public Administration | 84(5), Sep-Oct, 2024: p.918-931 | Available | AR133345 |
Drawing on the sense of community responsibility concept, we explore the enterprise policy ecosystem in an extensive qualitative study of Scotland. We present a processual model which explains how policies are shaped in an on-going dynamic through street-level managers' individual agency. Our findings reveal that driving the process is an interplay between personal motives (compassion, relational strength, esteem, coherence) with a social frame of reference (policy group, locality, public organization) which is based on embeddedness within specific policy contexts. This interplay guides how managers translate policy as either an opportunity or a threat which then directs how they enact their discretion to adapt, advocate change, or resist implementation. This process offers an explanation as to how situated value is created for specific policy areas within public service ecosystems. The implications are discussed in relation to the existing literature on policy implementation.- Reproduced
https://onlinelibrary.wiley.com/doi/10.1111/puar.13761
There are no comments for this item.