Post covid-19 Pandemic conditions and after sale service of LIC of India: A study of agents’ ability lovely
By: Biswas, Chakrabarty, Amit Kumar and Ghosh, Malay Kumar
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Material type: 
BookPublisher: Bihar Journal of Public Administration Description: 18(1A), Jan-Jun, 2021: p.128-136.Subject(s): LIC of India, After sale service, Corona pandemic, Agents, Extra-legal benefits, Social familiarity
In:
Bihar Journal of Public AdministrationSummary: Covid-19 pandemic has adverse impact on Life Insurance Corporation of India like other sectors of insurance sector. In order to mark its impact on after sale services, the performance of agents has been examined. It has been attempted to mark the relationship between the promoters (DOs, ABMs) and policyholders. On the basis of empirical data, the present paper finds that promoters have less influence on policyholders and the use of unfair means by agents, during the pandemic crisis period, has assured the business efficiency. Despite the pandemic hurdles hampered the after sale service of the selected branch, agents ability has secured efficiency of business performance.- Reproduced
http://www.iipabiharbranch.org/upload/Complete%20BJPA%20Vol.%20XVIII%20No.%201A%20(Covid%20special%20issue)%202021.pdf
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode |
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Articles
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Indian Institute of Public Administration | 18(1A), Jan-Jun, 2021: p.128-136 | Available | AR133599 |
Covid-19 pandemic has adverse impact on Life Insurance Corporation of India like other sectors of insurance sector. In order to mark its impact on after sale services, the performance of agents has been examined. It has been attempted to mark the relationship between the promoters (DOs, ABMs) and policyholders. On the basis of empirical data, the present paper finds that promoters have less influence on policyholders and the use of unfair means by agents, during the pandemic crisis period, has assured the business efficiency. Despite the pandemic hurdles hampered the after sale service of the selected branch, agents ability has secured efficiency of business performance.- Reproduced
http://www.iipabiharbranch.org/upload/Complete%20BJPA%20Vol.%20XVIII%20No.%201A%20(Covid%20special%20issue)%202021.pdf
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