Rating systems: A drivers’ perspective
By: Jha, Devasmita Kumar, Shishir Jha, Guha, Anupam
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Material type: 
BookPublisher: Economic & Political Weekly Description: 60(4), Jan 25, 2025: p.40-46.
In:
Economic & Political WeeklySummary: Algorithms are the new managers that evaluate workers through customer-generated five-star ratings by platforms. This paper studies rating systems used by ride-hailing companies, such as Uber and Ola. An analysis into what the companies have to say about the use of rating systems is juxtaposed with narratives of drivers’ perceptions of the same. The study focuses on drivers’ experiences with rating systems and its impact on their performance review and deactivation of service.- Reproduced
https://www.epw.in/journal/2025/4/special-articles/rating-systems.html
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode |
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Articles
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Indian Institute of Public Administration | 60(4), Jan 25, 2025: p.40-46 | Available | AR135463 |
Algorithms are the new managers that evaluate workers through customer-generated five-star ratings by platforms. This paper studies rating systems used by ride-hailing companies, such as Uber and Ola. An analysis into what the companies have to say about the use of rating systems is juxtaposed with narratives of drivers’ perceptions of the same. The study focuses on drivers’ experiences with rating systems and its impact on their performance review and deactivation of service.- Reproduced
https://www.epw.in/journal/2025/4/special-articles/rating-systems.html
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