Public perception of women’s police cells: A case study in Faridabad
By: Dogra, Twinkal and Kumar, Ashish
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Material type: 
BookPublisher: Indian Journal of Public Administration Description: 71(2), Jun, 2025: p.388-405.Subject(s): Women police cells, Public perception, SERVQUAL, Gender-based violence, Law enforcement services
In:
Indian Journal of Public AdministrationSummary: This study examines the evolving landscape of public services in Faridabad, Haryana, with a specific focus on women’s police cells (WPCs). Employing the SERVQUAL framework, it assesses people’s perceptions of these specialised police units to gain a comprehensive understanding of their impact on the community. Situated in a rapidly urbanising region with gender-related challenges and increasing gender-based crimes, the study employed convenience sampling to gather data from three WPCs, involving 400 participants. Structured questionnaires, adapted from prior research, were used for systematic assessment via Likert-scale responses. Statistical tools, including factor analysis, descriptive statistics and mean scores, were employed for data analysis. The results indicate that WPCs play a crucial role in addressing gender-based crimes and enhancing women’s safety, as perceived positively by the community. However, ongoing efforts are needed to maintain and enhance these services to meet the community’s evolving needs.- Reproduced
https://journals.sagepub.com/doi/full/10.1177/00195561251336854
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Articles
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Indian Institute of Public Administration | 71(2), Jun, 2025: p.388-405 | Available | AR136921 |
This study examines the evolving landscape of public services in Faridabad, Haryana, with a specific focus on women’s police cells (WPCs). Employing the SERVQUAL framework, it assesses people’s perceptions of these specialised police units to gain a comprehensive understanding of their impact on the community. Situated in a rapidly urbanising region with gender-related challenges and increasing gender-based crimes, the study employed convenience sampling to gather data from three WPCs, involving 400 participants. Structured questionnaires, adapted from prior research, were used for systematic assessment via Likert-scale responses. Statistical tools, including factor analysis, descriptive statistics and mean scores, were employed for data analysis. The results indicate that WPCs play a crucial role in addressing gender-based crimes and enhancing women’s safety, as perceived positively by the community. However, ongoing efforts are needed to maintain and enhance these services to meet the community’s evolving needs.- Reproduced
https://journals.sagepub.com/doi/full/10.1177/00195561251336854
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