Performance measurement as a tool for public accountability: A review of experiments with the report cards in Indian cities
By: Nallathiga, Ramakrishna.
Material type:
ArticlePublisher: 2007Description: p.1-20.Subject(s): Urban development - India | Accountability - India | Performance appraisal - India | Performance appraisal
In:
Indian Journal of Public AdministrationSummary: Performance measurement in organisations is a well-developed subject. It was developed to integrate the various aspects of organisational and individual performance so that both the organisation and its employees become aware of their relative performance vis-a-vis expected outcomes and continue to put efforts to improve it through various process changes. Consensus has been achieved in literature and professional practice on the need to develop balanced score cards in the case of private organisations, and the process for implementing it has been undertaken by some of them. This article attempts to provide a review of few initiatives undertaken (by some not-profit organisations) in Indian cities to come out with `report cards' that measure the performance of public organisations in terms of citizens's satisfaction, which serve as a feedback to them for areas/directions for further improvement. - Reproduced.
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Articles
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Indian Institute of Public Administration | Volume no: 53, Issue no: 1 | Available | AR74273 |
Performance measurement in organisations is a well-developed subject. It was developed to integrate the various aspects of organisational and individual performance so that both the organisation and its employees become aware of their relative performance vis-a-vis expected outcomes and continue to put efforts to improve it through various process changes. Consensus has been achieved in literature and professional practice on the need to develop balanced score cards in the case of private organisations, and the process for implementing it has been undertaken by some of them. This article attempts to provide a review of few initiatives undertaken (by some not-profit organisations) in Indian cities to come out with `report cards' that measure the performance of public organisations in terms of citizens's satisfaction, which serve as a feedback to them for areas/directions for further improvement. - Reproduced.
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