Exploring the roles of citizens in performance measurement
By: Ho, Alfred T.
Material type:
ArticlePublisher: 2007Description: p.1157-177.Subject(s): Performance appraisal
In:
International Journal of Public AdministrationSummary: This article discusses why citizens should be involved in performance measurement of government and introduces a model of citizen-initiated performance assessment (CIPA). Based on the experiences of a few Iowa cities and a survey of Iowa local officials, it shows how citizen involvement has impacted the practice of performance measurement, increased the likelihood of integrating performance informa;tion in the decision-making and planning process by elected officials, stimulated different thinking about public service delivery, and opened up new opportunities to build a stronger partnership between the government and the citizenry. the article concludes by discussing the limitations of the Iowa experiment, an d suggests directions for future research and experimentation to advance the understanding and adoption of citizen-based performance measurement. - Reproduced.
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Articles
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Indian Institute of Public Administration | Volume no: 30, Issue no: 11 | Available | AR76550 |
This article discusses why citizens should be involved in performance measurement of government and introduces a model of citizen-initiated performance assessment (CIPA). Based on the experiences of a few Iowa cities and a survey of Iowa local officials, it shows how citizen involvement has impacted the practice of performance measurement, increased the likelihood of integrating performance informa;tion in the decision-making and planning process by elected officials, stimulated different thinking about public service delivery, and opened up new opportunities to build a stronger partnership between the government and the citizenry. the article concludes by discussing the limitations of the Iowa experiment, an d suggests directions for future research and experimentation to advance the understanding and adoption of citizen-based performance measurement. - Reproduced.
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