Trajectories of E-government implementation for public sectore service delivery in Kazakhstan
By: Bhuiyan, Shahjahan H.
Material type:
ArticlePublisher: 2011Description: p.604-615.Subject(s): E governance
In:
International Journal of Public AdministrationSummary: The impact of Information and Communication Technologies (ICTs) on public sector service delivery is immense as evidenced in Kazakhstan, a post-Soviet republic, and beyond. This article critically examines the trajectories of e-government implementation for public sector service delivery in Kazakhstan. Available evidence suggests that even the partial implementation of e-government accrues benefits, while the operational challenges, such as the lack of political support and consensus, the digital divide, the lack of qualified human resources, language, and infrastructure development need to be addressed to ensure a cost-efficient, cost-effieective, accountable, and transparent service delivery to Kazakhstanis. - Reproduced.
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode |
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Articles
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Indian Institute of Public Administration | Volume no: 34, Issue no: 8-11 | Available | AR94670 |
The impact of Information and Communication Technologies (ICTs) on public sector service delivery is immense as evidenced in Kazakhstan, a post-Soviet republic, and beyond. This article critically examines the trajectories of e-government implementation for public sector service delivery in Kazakhstan. Available evidence suggests that even the partial implementation of e-government accrues benefits, while the operational challenges, such as the lack of political support and consensus, the digital divide, the lack of qualified human resources, language, and infrastructure development need to be addressed to ensure a cost-efficient, cost-effieective, accountable, and transparent service delivery to Kazakhstanis. - Reproduced.
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