Is total quality management feasible in a developing context? The employee's perspective in the United Arab Emirates public sector
By: Mansour, Ahmed.
Contributor(s): Jakka, Atteq.
Material type:
ArticlePublisher: 2013Description: p.98-111.Subject(s): Total quality management
In:
International Journal of Public AdministrationSummary: The paper uses empirical survey data collected from the UAE government employees regarding their attitudes toward the application to the public sector. The purpose of the paper is to gauge the gap between actual employees' attitudes and the required attitudes necessary for the implementation of TQM in the public sector. - Reproduced.
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode |
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Articles
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Indian Institute of Public Administration | Volume no: 36, Issue no: 2 | Available | AR99895 |
The paper uses empirical survey data collected from the UAE government employees regarding their attitudes toward the application to the public sector. The purpose of the paper is to gauge the gap between actual employees' attitudes and the required attitudes necessary for the implementation of TQM in the public sector. - Reproduced.
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