E-governance adaptation: A study of user perceptions and satisfaction in the Thiruvananthapuram municipal corporation, Kerala
By: Chandra, Saurabh
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Material type: 
BookPublisher: Bihar Journal of Public Administration Description: 21(1), Jan-Jun, 2024: p.148-161.Subject(s): E-governance, User perceptions, Satisfaction, Municipal corporations, Kerala
In:
Bihar Journal of Public AdministrationSummary: In this age of IR 4.0 digitalisation in governance has become essential. This has made an urgent imperative to assess the adaptation of e-governance in urban administration in terms of perception and satisfaction of the users. As such an attempt has been made to examine the e-governance services offered by the Thiruvananthapuram Municipal Corporation. It is mainly based on empirical enquiry. A survey with the help of structured questionnaire was conducted, 200 users, falling in the municipal areas, were sampled, in order to find out the influence of demographic variables, including gender, age, education, and sector of employment, on users’ perceptions and satisfaction. The findings revealed that the Thiruvananthapuram Municipal Corporation has not fully attained the goals of e-governance adaptation, particularly in terms of enhancing Transparency, Accountability, and Participation. However, the overall satisfaction level with e-governance services remains encouraging.- Reproduced
http://www.iipabiharbranch.org/upload/BJPA_Vol.%20XXI%20No.%201%20Jan-June.%202024.pdf
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode |
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Articles
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Indian Institute of Public Administration | 21(1), Jan-Jun, 2024: p.148-161 | Available | AR133095 |
In this age of IR 4.0 digitalisation in governance has become essential. This has made an urgent imperative to assess the adaptation of e-governance in urban administration in terms of perception and satisfaction of the users. As such an attempt has been made to examine the e-governance services offered by the Thiruvananthapuram Municipal Corporation. It is mainly based on empirical enquiry. A survey with the help of structured questionnaire was conducted, 200 users, falling in the municipal areas, were sampled, in order to find out the influence of demographic variables, including gender, age, education, and sector of employment, on users’ perceptions and satisfaction. The findings revealed that the Thiruvananthapuram Municipal Corporation has not fully attained the goals of e-governance adaptation, particularly in terms of enhancing Transparency, Accountability, and Participation. However, the overall satisfaction level with e-governance services remains encouraging.- Reproduced
http://www.iipabiharbranch.org/upload/BJPA_Vol.%20XXI%20No.%201%20Jan-June.%202024.pdf
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