Indian Institute of Public Administration

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Explaining the race gap in satisfaction with urban services

by Ryzin, Gregg G. Van | Immerwahr, Stephen | Muzzio, Douglas.

Material type: article Article Publisher: 2004Barcode no: AR61451.Availability: Items available for loan: (1).

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Importance-performance analysis of citizen satisfaction surveys

by Ryzin, Gregg G. Van | Immerwahr, Stephen.

Material type: article Article Publisher: 2007Barcode no: AR75139.Availability: Items available for loan: (1).

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