Indian Institute of Public Administration

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Importance of knowledge management for call centres

by Saxena, Anjila.

Material type: article Article Publisher: 2004Barcode no: AR64873.Availability: Items available for loan: (1).

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Outsourcing identities: call centres and cultural transformation in India

by McMillan, Divya C.

Material type: article Article Publisher: 2006Barcode no: AR69013.Availability: Items available for loan: (1).

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Organising call centre agents: emerging issues

by Noronha, Ernesto | D'Cruz, Premilla.

Material type: article Article Publisher: 2006Barcode no: AR70357.Availability: Items available for loan: (1).

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Decision-oriented information systems for farmers: A study of Kisan Call Centres (KCC), Kisan Knowledge Management System (KKMS), Farmers Portal, and M-Kisan Portal

by Gandhi, Vasant P | Johnson, Nicky.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Agricultural Situation in India Barcode no: AR121958.Availability: Items available for loan: (1).

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