Indian Institute of Public Administration

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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system By Michael D. Johnson, Anders Gustafsson

by Johnson, Michael D.

Material type: book Book Publisher: New Delhi John Wiley 2000Barcode no: GR19389.Availability: Items available for loan: [Call number: T15 J634i] (1).

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Impact of behavioral intention, corporate social responsibility and customer satisfaction on customer loyalty in the hotel sector

by Venkatesan, Ranganathan.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Abhigyan: Management Journal From Fore Barcode no: AR130754.Availability: Items available for loan: (1).

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Discount coupons versus trust and satisfaction: Which is better for M-commerce?

by Mishra, Arindra Nath and Sengupta, Shayani.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Management and Labour Studies Barcode no: AR132084.Availability: Items available for loan: (1).

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Redistar versus velocity

by Fatma, Sabeeha.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Emerging Economics Case Journal Barcode no: AR134039.Availability: Items available for loan: (1).

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