Indian Institute of Public Administration

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Performance driven CRM: how to make your customer relationship management vision, a reality By Stanley A. Brown and Moosha Gulycz

by Brown, Stanley A.

Material type: book Book Publisher: Ontario John Wiley 2002Barcode no: GR19388.Availability: Items available for loan: [Call number: T15 B815p] (1).

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Customer relationship management:concepts & applications By Alok Kumar, Chhabi Sinha, and Rakesh Sharma

by Kumar, Alok.

Material type: book Book Publisher: New Delhi Biztantra 2007Barcode no: GR19390.Availability: Items available for loan: [Call number: T15 K96c] (1).

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