Bergman, Bo
Quality from customer needs to customer satisfaction by Bo Bergman and Bengt Klefsjo - 2nd ed. - New Delhi Overseas Press 2006 - 606p.
8188689475
Consumer satisfaction
Customer services --Quality control
T254 k674
Quality from customer needs to customer satisfaction by Bo Bergman and Bengt Klefsjo - 2nd ed. - New Delhi Overseas Press 2006 - 606p.
8188689475
Consumer satisfaction
Customer services --Quality control
T254 k674