Indian Institute of Public Administration

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Quality from customer needs to customer satisfaction by Bo Bergman and Bengt Klefsjo

By: Bergman, Bo.
Contributor(s): Kelfsjo, Bengt.
Material type: materialTypeLabelBookPublisher: New Delhi Overseas Press 2006Edition: 2nd ed.Description: 606p.ISBN: 8188689475.Subject(s): Consumer satisfaction | Customer services --Quality controlDDC classification: T254 k674
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Item type Current location Call number Status Date due Barcode
Book Book Indian Institute of Public Administration
T254 k674 (Browse shelf) Available 81481

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