Indian Institute of Public Administration

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Quality from customer needs to customer satisfaction (Record no. 406163)

000 -LEADER
fixed length control field 00507cam a22001697a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 180718b2006 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 8188689475
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number T254 k674
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Bergman, Bo
245 ## - TITLE STATEMENT
Title Quality from customer needs to customer satisfaction
Statement of responsibility, etc. by Bo Bergman and Bengt Klefsjo
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. Overseas Press
Date of publication, distribution, etc. 2006
300 ## - PHYSICAL DESCRIPTION
Extent 606p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services --Quality control
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Kelfsjo, Bengt
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Date acquired Full call number Barcode Date last seen Price effective from Koha item type
        Indian Institute of Public Administration Indian Institute of Public Administration 2006-11-03 T254 k674 81481 2018-07-21 2018-07-21 Book

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