Fitzsimmons,James.A. and Fitzsimmons,Mona.J.
Service management : operations,strategy,and information technology By James A.Fitzsimmons. and Mona J.Fitzsimmons. - 5th - New Delhi Tata McGraw-Hill 2006 - 605p.
9780070615663
Service industries -- Management
I5 F576
Service management : operations,strategy,and information technology By James A.Fitzsimmons. and Mona J.Fitzsimmons. - 5th - New Delhi Tata McGraw-Hill 2006 - 605p.
9780070615663
Service industries -- Management
I5 F576