| 000 -LEADER |
|---|
| fixed length control field |
00498cam a22001457a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
180718b2006 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780070615663 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
I5 F576 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Fitzsimmons,James.A. and Fitzsimmons,Mona.J. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Service management : operations,strategy,and information technology |
| Statement of responsibility, etc. |
By James A.Fitzsimmons. and Mona J.Fitzsimmons. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
5th |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New Delhi |
| Name of publisher, distributor, etc. |
Tata McGraw-Hill |
| Date of publication, distribution, etc. |
2006 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
605p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service industries -- Management |
