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Best practices: building your business with customer-focused solutions By Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman

By: Hiebeler, Robert.

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BookPublisher: New York Simon & Schuster 1998Description: 240p.Subject(s): Industrial management -- Case studies | Customer services -- Quality control -- Case studies | Customer services -- Management -- Case studiesDDC classification: T42 An23

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Item type	Current location	Call number	Status	Date due	Barcode
GR	Indian Institute of Public Administration	T42 An23 (Browse shelf)	Available		GR19397

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Previous	T42 Ag93 Preventing Fraud and corruptionin world bank projects:a guide for staff	T42 Ah51 Lords of finance: the bankers who broke the world	T42 Al13 Volatility and contagion in a financially integrated world: lessons from East Asia's recent experience	T42 An23 Best practices: building your business with customer-focused solutions	T42 An56 The regulation of non-bank financial institutions: the United States, the European union, and other countries	T42 An56 Assessing financial access in Brazil	T42 B17 Development of non-bank financial institutions and capital markets in European Union accession countries	Next

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