Exploring e-maturity in Italian local governments: Empirical results from a three-step latent class analysis
By: Tangi, Luca et al
.
Material type: 
BookPublisher: International Review of Administrative Sciences Description: 89(1), Mar, 2023: p.76-94.Subject(s): e-Government, e-Maturity, Empirical study, Local government, Performance, Service delivery
In:
International Review of Administrative SciencesSummary: This article undertakes a quantitative and holistic approach to frame a model of e-maturity in local governments, defined as the extent to which technologies permeate public service delivery. Moreover, the study adds evidence on the performance associated with different levels of e-maturity. In so doing, we collect survey data from 814 Italian local governments and integrate it with secondary sources. We propose a new angle for assessing e-maturity at the local government level, where the novel approach is the categorisation of public services on the basis of their final users. The application of a latent class analysis shows that the level of e-maturity is quite limited among Italian local governments and that most of them tend to prioritise government-to-business rather than government-to-citizen services in their digitisation process. A high level of e-maturity is associated with greater effectiveness rather than efficiency. – Reproduced
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Articles
|
Indian Institute of Public Administration | 89(1), Mar, 2023: p.76-94 | Available | AR128701 |
This article undertakes a quantitative and holistic approach to frame a model of e-maturity in local governments, defined as the extent to which technologies permeate public service delivery. Moreover, the study adds evidence on the performance associated with different levels of e-maturity. In so doing, we collect survey data from 814 Italian local governments and integrate it with secondary sources. We propose a new angle for assessing e-maturity at the local government level, where the novel approach is the categorisation of public services on the basis of their final users. The application of a latent class analysis shows that the level of e-maturity is quite limited among Italian local governments and that most of them tend to prioritise government-to-business rather than government-to-citizen services in their digitisation process. A high level of e-maturity is associated with greater effectiveness rather than efficiency. – Reproduced
There are no comments for this item.