Indian Institute of Public Administration

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Service quality in retail banking Balancing customer perception and expextation

By: Aditi Baghla.
Material type: materialTypeLabelBookPublisher: New Delhi Bharti 2017Description: 291p.ISBN: 9789386608154.Subject(s): Banks and banking -- Customer services -- India -- Mālwa (Punjab) | Customer services -- India -- Mālwa (Punjab) -- Quality control | Consumer satisfaction -- India -- Mālwa (Punjab)DDC classification: T42x5433 B146
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Item type Current location Call number Status Date due Barcode
Book Book Indian Institute of Public Administration
T42x5433 B146 (Browse shelf) Available 87842

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