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1. Information technology and the performance of the customer service process: a resource-based analysis

by Ray, Gautam | Barney, Jay B | Muhanna, Waleed A.

Material type: article Article Publisher: 2005Barcode no: AR68764.Availability: Items available for loan: (1).

2. AI won’t give you a new sustainable advantage: But using it may amplify the ones you already have.

by Barney, Jay B. and Reeves, Martin.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Harvard Business Review Barcode no: AR133847.Availability: Items available for loan: (1).

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